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Putting yourself in other people’s shoes

A way of moving forward with a difficult relationship or communication is to spend five minutes trying to understand  the other person’s perspective and connect with what they are feeling. This may help you gain new insights and perhaps enable you to develop new...

Trust Formula for Professionals

One of the most important features of building engagement is to cultivate relationships based on trust. Two things you can implement immediately to increase levels of trust: Increase frequency of interactions  –  so if you see a person or a team once a month,...